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Supervisory Skills And Development of leadership

Locations & Dates:

Date: 20 - 24 Aug 2017
Ref: M1156
Location: Turkey (Istanbul)
Fees: 4500 

MERC Training Center reserves the right to alter dates, content, venue and trainer with a reasonable notice time.
One extra free place for every 2 paid nominees

Program Objectives:
By the end of the program, participants will be able to:

  • Define the scope, nature and responsibility of the supervision role and the challenges this role places on them.
  • Effectively communicate verbally and non-verbally with others.
  • Apply their role as motivators.
  • Identify their teamwork style and build an effective team.
  • Practice professional techniques in providing positive discipline.
  • Use different skills in interpersonal problem-solving and conflict management

Program Outline
Being a Supervisor Today

  • Myths about Supervision
  • Supervisors Key Tasks
  • Essential Skills for Supervisors
  • Responsibilities and Challenges
  • Problems Supervisors Encounter

Communicating Effectively

  • The Communication Process
  • Approaches to Interpersonal Relationships with Employees
  • Ten Commandments of Human Relations
  • Developing Effective Listening Habits
  • The Value of Feedback
  • Techniques in Providing Feedback
  • Guidelines for Assertive Communication

Motivating your Workforce

  • Definitions of Motivation
  • Myths about Motivation
  • Motivation and Performance
  • Different Workable Motivational Theories
  • Building a Motivational Environment

Working with Teams

  • Identifying your Teamwork Style
  • Supervisors Involvement with Teams
  • Team Process Facilitation
  • Obstacles to Effective Teamwork
  • Overcoming Obstacles to Effective Teamwork
  • Team Decision-Making Procedures

Orientation and Positive Discipline

  • Perceptions During Orientation
  • Orientation and Follow Up
  • Use of Progressive Disciplinary Practices
  • Types of Reinforcement
  • Applying Reinforcement Strategies

Creative Interpersonal Problem-Solving

  • Interpersonal Problem-Solving Process
  • Steps for Interpersonal Problem-Solving
  • Encouraging Creative Thinking
  • Applying Brainstorming Formats and Mechanics
  • Key Conflict Management Skills