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Registration Terms

All nominations to our public programs are to be processed by the client's HR/Training department.
Self-Nominations to our public programs are to be paid in advance using the payment by self option on the online registration form. A refund will be issued back to the client in the event of program cancellation or seat unavailability.
Registration confirmation is subject to MERC Training Center review of registration request and seat availability.

Cancellation Terms

If a confirmed registration is cancelled less than 5 calendar days prior to the program start date, a substitute participant may be nominated to attend the same program, or a 20% cancellation charge is applied. The same 20% cancellation fee will be charged in case the participant is a no-show.

Program Refund & Complaint Resolution Policies

For more information regarding administrative policies such as refund and complaint, please contact us.